Addendum Solutions successfully implemented CRM at DPD Lithuania "from zero to hero"


DPD is a leading provider of standard and express parcel services. Project lasted for 5 months and was split into five phases:

Business process analysis and documentation;

System selection according Customer’s business process;

System implementation and configuration;

Training for internal users and

Trial operation of the system - stabilization.

CRM system was implemented and integrated with other DPD Lithuania local systems to manage relationships with customers more effectively and ensure data consistency across the company.

More information about DPD Lithuania